Not worth the trouble

Four weeks ago, I went to Thorner & Davis. The appointment went well and the doctor was professional and friendly, but then I had to deal with his staff. With my insurance, I'm eligible for a free set frames once a year, but there are only a certain amount of eligible frames available. I should have known when they showed me the crappy little display case with my approved frames, way back in a corner of the office, that it was going to be bad. The weekend office manager/secretary had some very strong opinions about every free frame I tried. Even going as far as telling me things like, "No, those make your face look fat." These types of helpful opinions finally stopped once I started looking at the actual money frames, which I realize was all part of her sales duty. After finally settling on a pair and accepting what I believe to be an outrageous amount of money for a pair of reading glasses, I was told that they would be ready in about a week. Nearly two weeks go by before I hear about my glasses. I decided to go by that Saturday to pick them up. I arrived at 3:00 pm only to find they were already shut down for the day. Their door states they're open until 4:00 pm on Saturdays. I decided to try the next Thursday since that is the only weekday they're open late. I call on a Monday and am told they are open until 6:30 pm. I call the day of and am told no, they're only open until 6:00 pm due to "summer hours". Again, their door states 7:00 pm on Thursdays. After leaving work early, I arrive to find they've ordered the wrong glasses. I had specifically looked at and chosen frames without nose pieces because they bother me. Yet, my new frames have nose pieces. The guy tells me that perhaps I just didn't notice the nose pieces before. He then tells me they can exchange them, but he couldn't confirm what cost if any that would be to me. I wish I had just went to the drugstore and gotten some regular reading glasses.
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